Shipping Policy

At Enthusiast Made, our products are made to order and carefully prepared before shipment. We work to get every order out as quickly as possible while maintaining the quality of each custom-produced item.

Order Processing

Most orders are processed and prepared for shipment within 3–7 business days after the order is placed.

Processing times may be longer during periods of high order volume, holidays, promotional events, or for unusually large or complex orders.

Business days do not include weekends or U.S. federal holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Free U.S. Shipping

We offer free standard shipping on most domestic U.S. orders.

Some exclusions may apply, including certain oversized products, remote delivery locations, expedited shipping services, special-order items, or other shipments that require additional handling.

If a shipping charge applies to your order, it will be displayed at checkout before payment is completed.

Estimated Delivery Times

After an order has been shipped, standard domestic delivery typically takes approximately 2–7 business days, depending on the destination and shipping carrier.

Delivery estimates are not guaranteed. Weather, carrier delays, holidays, high shipping volumes, and other circumstances outside of our control may affect delivery times.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at sales@enthusiastmade.com.

We cannot guarantee that an address can be changed after an order has entered production or been shipped.

Enthusiast Made is not responsible for packages delivered to an incorrect address provided by the customer.

Tracking

Tracking information will be provided by email when available after your order ships.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

Delayed Shipments

Occasionally, packages may be delayed by the shipping carrier.

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us at sales@enthusiastmade.com and we will assist where possible.

Carrier delays do not automatically qualify an order for a refund while the shipment remains in transit.

Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us so we can investigate the shipment with the carrier.

If the carrier confirms that a shipment was lost, we may issue a replacement or refund depending on the circumstances.

Packages Marked Delivered

If tracking shows that your order was delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with household members or neighbors
• Confirm that the shipping address on the order is correct
• Contact the shipping carrier for additional delivery information

If you still cannot locate the package, contact us at sales@enthusiastmade.com and we will do our best to assist.

We cannot guarantee replacement or reimbursement for packages that the carrier has confirmed as successfully delivered to the address provided at checkout.

Damaged Shipments

If your order arrives damaged during shipping, please contact us within 7 days of delivery.

Include your order number and clear photos of:

• The damaged product
• The shipping packaging
• Any visible damage to the box or mailer

If the damage is confirmed, we may provide a replacement or refund in accordance with our Return and Refund Policy.

International Shipping

International shipping may be available for certain destinations and products.

If international shipping is available to your location, applicable shipping charges will be displayed at checkout.

International customers are responsible for any applicable:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Other government or carrier-imposed charges

These charges are not included in the product price or shipping charge unless specifically stated otherwise.

Customs processing may also cause additional delivery delays.

Customs and Import Restrictions

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Enthusiast Made is not responsible for packages delayed, rejected, returned, or confiscated by customs authorities due to local import regulations.

Order Changes and Cancellations

Because our products are made to order, production may begin shortly after an order is placed.

If you need to change or cancel an order, contact us immediately at sales@enthusiastmade.com.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once production has begun.

Contact Us

If you have questions about shipping or an existing order, contact:

Enthusiast Made
Email: sales@enthusiastmade.com

Please include your order number when contacting us about an existing order.